Office & AdministrativeO*NET: 43-5031.00
Public Safety Telecommunicators
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
AI Risk Score
84/100
High risk: many core tasks are exposed to automation.
Automation factors
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Record details of calls, dispatches, and messages.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Working with Computers
- Documenting/Recording Information
Top skills
Active Listening4.38/5
Speaking4.12/5
Social Perceptiveness3.88/5
Critical Thinking3.75/5
Coordination3.75/5