Office & AdministrativeO*NET: 43-5011.00
Will AI Replace Cargo and Freight Agents?
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
75out of 100
High Risk
AI Risk Score
75/100
Risk Level
High
Job Zone
2/5
Entry
Total Tasks Analyzed
9
🤖 What AI Can Do
- ▸Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
- ▸Track delivery progress of shipments.
- ▸Estimate freight or postal rates and record shipment costs and weights.
- ▸Keep records of all goods shipped, received, and stored.
- ▸Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
👤 What Requires Humans
- ▸Negotiate and arrange transport of goods with shipping or freight companies.
- ▸Advise clients on transportation and payment methods.
Task Breakdown
🤖AI Can Automate (5)
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
- Track delivery progress of shipments.
- Estimate freight or postal rates and record shipment costs and weights.
- Keep records of all goods shipped, received, and stored.
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
👤Requires Humans (2)
- Negotiate and arrange transport of goods with shipping or freight companies.
- Advise clients on transportation and payment methods.
⚡AI-Assisted (2)
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
- Retrieve stored items and trace lost shipments as necessary.
Key Skills Analysis
Speaking
Importance: 3.62/5.00
Active Listening
Importance: 3.50/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.25/5.00
Critical ThinkingAI-Resistant
Importance: 3.25/5.00
NegotiationAI-Resistant
Importance: 3.12/5.00
Time ManagementAI-Resistant
Importance: 3.12/5.00
WritingAI-Vulnerable
Importance: 3.00/5.00
Monitoring
Importance: 3.00/5.00
Social PerceptivenessAI-Resistant
Importance: 3.00/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
Service OrientationAI-Resistant
Importance: 3.00/5.00
Complex Problem SolvingAI-Resistant
Importance: 3.00/5.00
PersuasionAI-Resistant
Importance: 2.88/5.00
Active LearningAI-Resistant
Importance: 2.75/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.75/5.00
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Frequently Asked Questions
Based on our analysis, Cargo and Freight Agents have a high risk of AI replacement with a score of 75/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research