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How to Say No to Extra Work

Every other ask on this site — a rise, a promotion, training budget, remote days, more time, a severance number — is you asking for something, and somebody else granting or refusing it. This is the opposite. You’re being handedsomething, and the answer is a refusal — made by someone who usually doesn’t own the priority order. The person asking can see the one thing they want and nothing on either side of it, which is why a bare no reads as unwillingness and the same no with your list attachedreads as information. So the message isn’t a reason — a reason is arguable and a commitment with a date on it isn’t. You get the five things to check before you reply, a message under 150 words that names what’s already committed, what this would displace, and asks whoever owns the ordering to confirm it, plus the four replies you’ll need — including “can’t you just fit it in?” It never writes a half-yes, never coaches you to quietly drop something and tell nobody, and never decides your priority order for you.

Sample reply

Generated for: Operations coordinator — asked in Monday standup, in front of the team, to cover a second site for the next month. Site handover already due Friday and the audit pack due the 14th, both promised to the ops lead. Nobody has said which matters more. No answer given yet

What you are actually being asked for — The person asking can see the second site and nothing on either side of it. They are not being unreasonable; they simply cannot see the handover due Friday or the audit pack due the 14th, and neither of those is visible to them unless you put it in front of them. That is why a straight no reads as unwillingness here and the same no with the list attached reads as information. Note what is not in this reply: any account of how full your week is. A reason is arguable and a commitment with a date on it is not, and the ordering decision belongs to whoever set those two dates rather than to you.

The real one is written against what you have actually been asked to take on, what is already committed, and who owns the ordering. The first one is free — no card. After that, $9.99 for a single credit or $49.99 for ten.

First one is free — no card needed.

Credits

— credits available

Describe the work, not how you feel about it. What matters is the shape: what it actually is, roughly how long it runs, and whether a date came attached. Anything vague here comes back vague, and “more work” can’t be traded against anything. Leave it blank and the reply is written generically.

Used as a checkable fact, never as an argument. Nothing here will say you’re too busy, work more hours than anyone, or do more than your share — all of that is arguable, and you lose that argument because they’re debating how you feel while you’re describing your week. What isn’t arguable is a named commitment with a date on it. That is the whole case.

These are not the same conversation. Asked out loud in a meetinggets one sentence to say in the room that refuses nothing and commits to nothing, then the written reply afterwards — because an audience makes a no expensive and a yes cheap. Another team asked meisn’t a refusal at all, it’s a routing: they’re asking for your manager’s capacity as much as yours. And I already said yesis deliberately not a decline — that moment has gone, somebody has planned around your answer, and what’s left is a re-open that costs more every day it waits.

This decides which section gets written. Take it only if something else movesusually ends best and is the one people ruin by leaving the trade implied — an implied trade is heard as a yes with a complaint attached. It has to be one explicit pairing, not a menu of three, because a menu gets answered with a request to do all of it. And get somebody to order my list works only when you propose the order yourself: the person who owns it is far more likely to correct a list than to build one.

Four things carry this box, and how full your week feels is not one of them. What you’re already committed to and when each is due— that list is the entire case, and it’s the only part that’s not arguable. Who you promised each one to, because that’s who finds out if it slips. Who owns the ordering, which is usually not you and is the person this reply is actually aimed at. And whether you’ve answered yet, since before you accept this is a planning input and afterwards it’s a renegotiation. We never invent a commitment, a date, a count or a priority, so anything you don’t supply comes back as a bracketed placeholder. Refer to people by role, no names — this often gets forwarded to the person who asked. Don’t paste your whole backlog; a handful of dated commitments beats forty.

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