Office & AdministrativeO*NET: 43-2011.00
Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
AI Risk Score
92/100
High risk: many core tasks are exposed to automation.
Automation factors
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Working with Computers
- Performing Administrative Activities
Top skills
Active Listening4.00/5
Speaking3.88/5
Social Perceptiveness3.50/5
Service Orientation3.12/5
Reading Comprehension3.00/5