Office & AdministrativeO*NET: 43-9061.00
Will AI Replace Office Clerks, General?
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
91out of 100
Critical Risk
AI Risk Score
91/100
Risk Level
Critical
Job Zone
2/5
Entry
Total Tasks Analyzed
12
🤖 What AI Can Do
- â–¸Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- â–¸Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- â–¸Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- â–¸Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- â–¸Review files, records, and other documents to obtain information to respond to requests.
- â–¸Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
👤 What Requires Humans
- â–¸Providing empathy and emotional support
- â–¸Creative problem-solving in ambiguous contexts
- â–¸Physical tasks requiring fine motor skills and dexterity
Task Breakdown
🤖AI Can Automate (9)
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compute, record, and proofread data and other information, such as records or reports.
- Complete work schedules, manage calendars, and arrange appointments.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
âš¡AI-Assisted (3)
- Answer telephones, direct calls, and take messages.
- Inventory and order materials, supplies, and services.
- Deliver messages and run errands.
Key Skills Analysis
Reading ComprehensionAI-Vulnerable
Importance: 3.75/5.00
Active Listening
Importance: 3.75/5.00
Speaking
Importance: 3.62/5.00
WritingAI-Vulnerable
Importance: 3.12/5.00
Critical ThinkingAI-Resistant
Importance: 3.00/5.00
Social PerceptivenessAI-Resistant
Importance: 3.00/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
Service OrientationAI-Resistant
Importance: 3.00/5.00
Time ManagementAI-Resistant
Importance: 3.00/5.00
Monitoring
Importance: 2.88/5.00
Active LearningAI-Resistant
Importance: 2.75/5.00
InstructingAI-Resistant
Importance: 2.75/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.75/5.00
PersuasionAI-Resistant
Importance: 2.62/5.00
NegotiationAI-Resistant
Importance: 2.62/5.00
Related Occupations
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
92/100 — Critical Risk
File Clerks
92/100 — Critical Risk
Receptionists and Information Clerks
60/100 — High Risk
Administrative Services Managers
28/100 — Low Risk
Medical Secretaries and Administrative Assistants
91/100 — Critical Risk
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Frequently Asked Questions
Based on our analysis, Office Clerks, General have a critical risk of AI replacement with a score of 91/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research