Office & AdministrativeO*NET: 43-4171.00
Will AI Replace Receptionists and Information Clerks?
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
60out of 100
High Risk
AI Risk Score
60/100
Risk Level
High
Job Zone
2/5
Entry
Total Tasks Analyzed
11
🤖 What AI Can Do
- ▸Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- ▸Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- ▸Receive payment and record receipts for services.
- ▸Schedule appointments and maintain and update appointment calendars.
- ▸Transmit information or documents to customers, using computer, mail, or facsimile machine.
- ▸File and maintain records.
👤 What Requires Humans
- ▸Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Task Breakdown
🤖AI Can Automate (9)
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
👤Requires Humans (1)
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
⚡AI-Assisted (1)
- Hear and resolve complaints from customers or the public.
Key Skills Analysis
Speaking
Importance: 3.88/5.00
Active Listening
Importance: 3.75/5.00
Service OrientationAI-Resistant
Importance: 3.62/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.12/5.00
Critical ThinkingAI-Resistant
Importance: 3.12/5.00
Social PerceptivenessAI-Resistant
Importance: 3.12/5.00
WritingAI-Vulnerable
Importance: 3.00/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
Monitoring
Importance: 2.88/5.00
Time ManagementAI-Resistant
Importance: 2.88/5.00
Active LearningAI-Resistant
Importance: 2.75/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.75/5.00
PersuasionAI-Resistant
Importance: 2.62/5.00
InstructingAI-Resistant
Importance: 2.62/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.38/5.00
Related Occupations
Medical Secretaries and Administrative Assistants
91/100 — Critical Risk
Office Clerks, General
91/100 — Critical Risk
Customer Service Representatives
90/100 — Critical Risk
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
92/100 — Critical Risk
Switchboard Operators, Including Answering Service
92/100 — Critical Risk
Future-Proof Your Career
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Frequently Asked Questions
Based on our analysis, Receptionists and Information Clerks have a high risk of AI replacement with a score of 60/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research