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AI Risk Comparison

Public Safety Telecommunicators vs Postal Service Clerks

Compare AI replacement risk, automatable work, resilient skills, and potential career pivots for both occupations.

Safer role
Public Safety Telecommunicators
Higher risk
Postal Service Clerks
Risk gap
1 points
Office & AdministrativeO*NET: 43-5031.00

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

AI Risk Score

84/100
Critical

High risk: many core tasks are exposed to automation.

Automation factors

  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Record details of calls, dispatches, and messages.
  • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
  • Working with Computers
  • Documenting/Recording Information

Top skills

Active Listening4.38/5
Speaking4.12/5
Social Perceptiveness3.88/5
Critical Thinking3.75/5
Coordination3.75/5

Recommended career pivots

Dispatchers, Except Police, Fire, and Ambulance79/100Emergency Medical Technicians12/100Switchboard Operators, Including Answering Service92/100Paramedics12/100First-Line Supervisors of Security Workers25/100
Office & AdministrativeO*NET: 43-5051.00

Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

AI Risk Score

85/100
Critical

High risk: many core tasks are exposed to automation.

Automation factors

  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Evaluating Information to Determine Compliance with Standards
  • Working with Computers

Top skills

Active Listening3.38/5
Speaking3.25/5
Reading Comprehension3.12/5
Service Orientation3.12/5
Critical Thinking3.00/5

Recommended career pivots

Postal Service Mail Carriers81/100Mail Clerks and Mail Machine Operators, Except Postal Service86/100Shipping, Receiving, and Inventory Clerks85/100Postal Service Mail Sorters, Processors, and Processing Machine Operators86/100Postmasters and Mail Superintendents30/100

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