Switchboard Operators, Including Answering Service vs Human Resources Assistants, Except Payroll and Timekeeping

Automation factors

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
• Working with Computers
• Performing Administrative Activities

Top skills

Automation factors

• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
• Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
• Working with Computers
• Processing Information

Top skills