Switchboard Operators, Including Answering Service vs Correspondence Clerks

Automation factors

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
• Working with Computers
• Performing Administrative Activities

Top skills

Automation factors

• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Working with Computers
• Performing Administrative Activities

Top skills