Office & AdministrativeO*NET: 43-4051.00
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
AI Risk Score
90/100
High risk: many core tasks are exposed to automation.
Automation factors
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Working with Computers
- Processing Information
Top skills
Active Listening4.00/5
Service Orientation4.00/5
Speaking3.88/5
Reading Comprehension3.38/5
Critical Thinking3.25/5