Office & AdministrativeO*NET: 43-4151.00
Will AI Replace Order Clerks?
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
92out of 100
Critical Risk
AI Risk Score
92/100
Risk Level
Critical
Job Zone
2/5
Entry
Total Tasks Analyzed
11
🤖 What AI Can Do
- â–¸Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- â–¸Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- â–¸Check inventory records to determine availability of requested merchandise.
- â–¸Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- â–¸Compute total charges for merchandise or services and shipping charges.
- â–¸Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
👤 What Requires Humans
- â–¸Providing empathy and emotional support
- â–¸Creative problem-solving in ambiguous contexts
- â–¸Physical tasks requiring fine motor skills and dexterity
Task Breakdown
🤖AI Can Automate (7)
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- File copies of orders received, or post orders on records.
âš¡AI-Assisted (4)
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Key Skills Analysis
Active Listening
Importance: 4.00/5.00
Speaking
Importance: 3.88/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.50/5.00
Service OrientationAI-Resistant
Importance: 3.50/5.00
WritingAI-Vulnerable
Importance: 3.12/5.00
Critical ThinkingAI-Resistant
Importance: 3.12/5.00
Monitoring
Importance: 3.12/5.00
Judgment and Decision MakingAI-Resistant
Importance: 3.12/5.00
MathematicsAI-Vulnerable
Importance: 3.00/5.00
Active LearningAI-Resistant
Importance: 3.00/5.00
Social PerceptivenessAI-Resistant
Importance: 3.00/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
PersuasionAI-Resistant
Importance: 3.00/5.00
NegotiationAI-Resistant
Importance: 2.88/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.88/5.00
Related Occupations
Shipping, Receiving, and Inventory Clerks
85/100 — Critical Risk
Postal Service Clerks
85/100 — Critical Risk
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
8/100 — Very Low Risk
Customer Service Representatives
90/100 — Critical Risk
Production, Planning, and Expediting Clerks
90/100 — Critical Risk
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Frequently Asked Questions
Based on our analysis, Order Clerks have a critical risk of AI replacement with a score of 92/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research