Office & AdministrativeO*NET: 43-4021.00
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
AI Risk Score
92/100
High risk: many core tasks are exposed to automation.
Automation factors
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Working with Computers
- Performing Administrative Activities
Top skills
Writing4.00/5
Reading Comprehension3.75/5
Active Listening3.75/5
Speaking3.50/5
Critical Thinking3.38/5