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AI Risk Comparison

Computer User Support Specialists vs Business Intelligence Analysts

Compare AI replacement risk, automatable work, resilient skills, and potential career pivots for both occupations.

Safer role
Business Intelligence Analysts
Higher risk
Computer User Support Specialists
Risk gap
11 points
TechnologyO*NET: 15-1232.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

AI Risk Score

73/100
High

High risk: many core tasks are exposed to automation.

Automation factors

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Working with Computers
  • Updating and Using Relevant Knowledge

Top skills

Reading Comprehension4.00/5
Active Listening4.00/5
Speaking4.00/5
Critical Thinking3.75/5
Complex Problem Solving3.62/5

Recommended career pivots

Computer Network Support Specialists49/100Network and Computer Systems Administrators51/100Computer Systems Engineers/Architects51/100Computer Systems Analysts44/100Software Developers55/100
TechnologyO*NET: 15-2051.01

Business Intelligence Analysts

Produce financial and market intelligence by querying data repositories and generating periodic reports. Devise methods for identifying data patterns and trends in available information sources.

AI Risk Score

62/100
High

Moderate risk: AI can reshape important parts of the role.

Automation factors

  • Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
  • Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
  • Manage timely flow of business intelligence information to users.
  • Analyzing Data or Information
  • Working with Computers

Top skills

Reading Comprehension4.00/5
Active Listening3.88/5
Speaking3.88/5
Critical Thinking3.88/5
Active Learning3.88/5

Recommended career pivots

Data Scientists8/100Computer Systems Analysts44/100Market Research Analysts and Marketing Specialists47/100Statistical Assistants93/100Marketing Managers29/100

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