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AI Risk Comparison

Computer User Support Specialists vs Computer Network Support Specialists

Compare AI replacement risk, automatable work, resilient skills, and potential career pivots for both occupations.

Safer role
Computer Network Support Specialists
Higher risk
Computer User Support Specialists
Risk gap
24 points
TechnologyO*NET: 15-1232.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

AI Risk Score

73/100
High

High risk: many core tasks are exposed to automation.

Automation factors

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Working with Computers
  • Updating and Using Relevant Knowledge

Top skills

Reading Comprehension4.00/5
Active Listening4.00/5
Speaking4.00/5
Critical Thinking3.75/5
Complex Problem Solving3.62/5

Recommended career pivots

Computer Network Support Specialists49/100Network and Computer Systems Administrators51/100Computer Systems Engineers/Architects51/100Computer Systems Analysts44/100Software Developers55/100
TechnologyO*NET: 15-1231.00

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

AI Risk Score

49/100
Medium

Moderate risk: AI can reshape important parts of the role.

Automation factors

  • Back up network data.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Working with Computers
  • Updating and Using Relevant Knowledge

Top skills

Critical Thinking3.75/5
Active Listening3.50/5
Reading Comprehension3.38/5
Judgment and Decision Making3.38/5
Speaking3.25/5

Recommended career pivots

Computer Network Architects52/100Network and Computer Systems Administrators51/100Computer User Support Specialists73/100Computer Systems Engineers/Architects51/100Information Security Engineers54/100

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