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AI Risk Comparison

Telephone Operators vs Office Clerks, General

Compare AI replacement risk, automatable work, resilient skills, and potential career pivots for both occupations.

Safer role
Telephone Operators
Higher risk
Office Clerks, General
Risk gap
0 points
Office & AdministrativeO*NET: 43-2021.00

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

AI Risk Score

91/100
Critical

High risk: many core tasks are exposed to automation.

Automation factors

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Update directory information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Working with Computers
  • Processing Information

Top skills

Active Listening4.00/5
Speaking4.00/5
Service Orientation3.50/5
Social Perceptiveness3.12/5
Reading Comprehension3.00/5

Recommended career pivots

Switchboard Operators, Including Answering Service92/100Receptionists and Information Clerks60/100Telemarketers38/100Office Clerks, General91/100Customer Service Representatives90/100
Office & AdministrativeO*NET: 43-9061.00

Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

AI Risk Score

91/100
Critical

High risk: many core tasks are exposed to automation.

Automation factors

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Working with Computers
  • Performing Administrative Activities

Top skills

Reading Comprehension3.75/5
Active Listening3.75/5
Speaking3.62/5
Writing3.12/5
Critical Thinking3.00/5

Recommended career pivots

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive92/100File Clerks92/100Receptionists and Information Clerks60/100Administrative Services Managers28/100Medical Secretaries and Administrative Assistants91/100

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